Email Marketing Tool

DMansonAUSEV
Member

Phone breakpoints messed up

SOLVE

Hi team,

Trying to send out some bulk EDMs however the template always seem to be out of whack when it comes to opening them on an iphone.

Ive attached 2 photos, 1 displaying how it looks on a desktop, the other displaying a phone.

 

Does anyone know how to overcome this?

CheersuWVarDhj.jpgScreenshot 2024-11-01 145743.png

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Phone breakpoints messed up

SOLVE

Hi @DMansonAUSEV,

 

What you're seeing is HubSpot attempting to display the images well on a mobile device and have the email be responsive – and to do that, it's breaking the images on separate lines.

 

If your main concern is the fact that the images are displayed unevenly, you can set them to display as full-width:

 

karstenkoehler_0-1730438073791.png

 

That might mean a lot of scrolling for your recipients but it'll look even.

 

If you want to design the email differently entirely for mobile, you're in luck because there's a new beta: https://knowledge.hubspot.com/marketing-email/optimize-marketing-email-for-mobile-devices

 

You can find this by clicking the menu in the top right corner of your app > Product updates > search for 'Mobile optimised email'.

 

Best regards!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Phone breakpoints messed up

SOLVE

Hi @DMansonAUSEV,

 

What you're seeing is HubSpot attempting to display the images well on a mobile device and have the email be responsive – and to do that, it's breaking the images on separate lines.

 

If your main concern is the fact that the images are displayed unevenly, you can set them to display as full-width:

 

karstenkoehler_0-1730438073791.png

 

That might mean a lot of scrolling for your recipients but it'll look even.

 

If you want to design the email differently entirely for mobile, you're in luck because there's a new beta: https://knowledge.hubspot.com/marketing-email/optimize-marketing-email-for-mobile-devices

 

You can find this by clicking the menu in the top right corner of your app > Product updates > search for 'Mobile optimised email'.

 

Best regards!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes