@NancyO4804 the first thing that comes to mind for me is whether the property in question has a "default value" in its setting. I know that shouldn't affect it if there's a value in it, but I'd start there.
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Nancy - Is the property a phone number field? I tested in my own portal with and without parentheses, and it worked both ways. If the data is in the field, HubSpot should be pulling it in.
Have you asked HubSpot Support?
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