Outlook signature not showingSOLVE
Jan 25, 2021 11:02 AM
I have recently started experimenting with Hubspot for email marketing.
Having run a few tests I cannot get my existing outlook signature to display when using the Marketing Email tool.
If however I email a contact 1:1 my signature displays perfectly.
The business is a franchise and as a result I do not have access to the signature code.
Do I need to add my existing signature into Hubspot somehow?
Why is it showing in 1:1 emails but not when using the Marketing Email tool?
Any advice or help would be greatly appreciated.
Solved! Go to Solution.
Jan 25, 2021 12:26 PM
Great news you are trying to email tool.
To use the signature in the marketing email tool you need to use a personalization token to display the contact owner's signature.
Here are the steps from the knowledge base which you can read more about here (https://knowledge.hubspot.com/email/how-can-i-use-a-personalized-signature-in-marketing-emails-for-e...😞
- Click into the body of your email. Place your cursor where you want to insert the signature token, likely at the end of the email. In the upper right section of the rich text toolbar, click Personalize.
- Click the Type dropdown menu, then select Contact.
- In the search box, search for Contact owner then select the Contact Owner option.
- In the User property dropdown menu that appears, select Signature. In the event a contact recipient does not have an owner and you do not wish to end the email without a signature, you can set a default user for the Contact owner property in your email content settings.
- Click Insert.