Apr 12, 2018 8:46 AM
Hello.
For the last few days, we have been experiencing emails from HubSpot going to addresses at outlook.com or companies that use MS Office365 being flagged as Junk and Phishing attempts.
Anyone else experiencing this issue or have suggestions for finding a solution ?
Thanks.
Charles
Solved! Go to Solution.
Apr 13, 2018 9:51 AM
Hi @Cwolniewicz, @cewells, @cambowman,
This was a known issue that has since been resolved. The issue will not affect future emails that are scheduled to send.
Thank you,
Jenny
cc: @edjusten, @roisinkirby
Apr 12, 2018 11:42 AM
yes, we have the same problem. any email directly from Hubspot and Also any test emails we're sending from our domain are also being flagged as phishing. both in outlook and gmail. I'm not given the option for a number to Hubspot, anyone else know what is going on?
Apr 12, 2018 1:32 PM
I also just discovered that if I send an email from my emailing domain to an outlook recipient it also flags it as phishing spam even though it's from our emailing domain, so I will not be sending any bulk emails out until it's fixed.
Apr 13, 2018 9:51 AM
Hi @Cwolniewicz, @cewells, @cambowman,
This was a known issue that has since been resolved. The issue will not affect future emails that are scheduled to send.
Thank you,
Jenny
cc: @edjusten, @roisinkirby
Jun 24, 2020 7:29 PM
I'm having the same issue but with Gmail emails. Is there a new issue?
Feb 10, 2019 8:04 PM
Not resolved. I am not receiving HS-based emails. A new user is not receiving the invitation.
Please help!
Oct 25, 2018 11:57 PM
I am having a similar issue with gmail. It just started today. Every email I try to send with the BCC from Hubspot to track is blocked and reported as phishing. If I send the same email with tracking disabled it works fine.
Help?
Oct 26, 2018 7:29 AM
We are experiencing this same exact message with gmail clients as of Oct 26th. Everything was working fine yesterday..
We experienced a similiar problem with gmail picking up emails as "dangerous" earlier in the month and recently changed our DNS settings.
Sam
Oct 26, 2018 12:34 PM
Hey @Locatify,
This is a known issue the team is investigating; for real time updates on this matter you can monitor status.hubspot.com.
Thanks,
Jenny
Dec 12, 2018 12:50 AM - edited Dec 12, 2018 12:50 AM
Hi,
Has this been rectified yet? We are currently testing an EDM before sending and it being flagged and going to junkmail?
Dec 12, 2018 9:28 AM - edited Dec 12, 2018 9:32 AM
Hello all,
I have the same problem since this morning, on both microsoft and Gmail.
Nov 11, 2019 6:06 PM
Hi all my automated emails to Outlook are being blocked as of 11/11/2019.
Nov 12, 2019 9:23 AM
Hi @annie24544,
Are you only getting this message for one contact? Are you only getting this message when sending emails through HubSpot?
For details on the 550 error message, I wanted to share this resource.
Thank you,
Jenny
Sep 22, 2018 5:44 PM
Hi,
I'm noticing this is happening s of 9/22/18.
I'm testing emails, they're working fine for all emails accounts I have except for Outlooks.com.
In outlook.com, the emails are ending up in Junk.
They're not marked as phishing, but they are junk.
Jeff
Apr 13, 2018 10:51 AM
Thank you. Appreciate the prompt action the Hubspot team took to fix it.
Apr 12, 2018 11:05 AM
I've been experiencing this problem as well - both marketing emails, and other correspondence from HubSpot.
Apr 12, 2018 11:19 AM - edited Apr 12, 2018 12:00 PM
We've tested this with our internal Office365 and with external outlook.com adresses - both get flagged by Microsoft as Phishing. Even emails from HubSpot their support, product/blog updates are being flagged as Phishing. I think there must be a problem of IP reputation between Microsoft & HubSpot or a problem with Microsoft anti-virus/phishing detection algorithms...
I've contacted HS support but am still waiting for their response...
Apr 12, 2018 11:45 AM
Apr 12, 2018 11:56 AM
I also received a similar response just now. They said to check this link for updates: