Outlook and outlook.com mails from HubSpot flagged as Phishing Scam

[cewells]

Hello.

For the last few days, we have been experiencing emails from HubSpot going to addresses at outlook.com or companies that use MS Office365 being flagged as Junk and Phishing attempts.

Anyone else experiencing this issue or have suggestions for finding a solution ?

Thanks.

Charles

[MSOMOGYI]

Same issue on a paid account

[Cwolniewicz]

yes, we have the same problem. any email directly from Hubspot and Also any test emails we're sending from our domain are also being flagged as phishing.  both in outlook and gmail. I'm not given the option for a number to Hubspot, anyone else know what is going on? 

[Cwolniewicz]

I also just discovered that if I send an email from my emailing domain to an outlook recipient it also flags it as phishing spam even though it's from our emailing domain, so I will not be sending any bulk emails out until it's fixed. 

[jennysowyrda · Accepted solution]

Hi @Cwolniewicz, @cewells, @cambowman,

This was a known issue that has since been resolved. The issue will not affect future emails that are scheduled to send.

Thank you, 

Jenny

cc: @edjusten, @roisinkirby

[PBoschung]

Hi Jenny

I can't confirm that this has been resolved.
Today we sent over 4000 newsletters. Some customers reported problems with the newsletter, all these customers are on Exchange Online.

We came to the following conclusion. The problem has two layers.
The first is that these emails, sent to outlook.com or companies that use MS Office365, ended up in quarantine. Not nice, but the can be released.

The second problem is, that if you click on any link that has link tracking enabled, you get this:

I there a real solution for that?

Thanks
Pano

[nicoleperry558]

I'm having the same issue but with Gmail emails. Is there a new issue?

[Anonymous]

Not resolved. I am not receiving HS-based emails. A new user is not receiving the invitation. 

Please help! 

[korusnokovo]

I am having a similar issue with gmail. It just started today. Every email I try to send with the BCC from Hubspot to track is blocked and reported as phishing. If I send the same email with tracking disabled it works fine. 

Help? 

[Locatify]

We are experiencing this same exact message with gmail clients as of Oct 26th. Everything was working fine yesterday..

We experienced a similiar problem with gmail picking up emails as "dangerous" earlier in the month and recently changed our DNS settings.

Sam

[jennysowyrda]

Hey @Locatify,

This is a known issue the team is investigating; for real time updates on this matter you can monitor status.hubspot.com.

Thanks,
Jenny

[Natasha_44]

Hi,

Has this been rectified yet? We are currently testing an EDM before sending and it being flagged and going to junkmail?

[Vinzz]

Hello all, 

I have the same problem since this morning, on both microsoft and Gmail. 

 

[annie24544]

Hi all my automated emails to Outlook are being blocked as of 11/11/2019.

[jennysowyrda]

Hi @annie24544,

Are you only getting this message for one contact? Are you only getting this message when sending emails through HubSpot? 

For details on the 550 error message, I wanted to share this resource.

Thank you,

Jenny

[jeffhobbs]

Hi,

I'm noticing this is happening s of 9/22/18.

I'm testing emails, they're working fine for all emails accounts I have except for Outlooks.com.

In outlook.com, the emails are ending up in Junk.

They're not marked as phishing, but they are junk.

Jeff

[Cwolniewicz]

Thank you. Appreciate the prompt action the Hubspot team took to fix it. 

[cambowman]

I've been experiencing this problem as well - both marketing emails, and other correspondence from HubSpot.

[cewells]

We've tested this with our internal Office365 and with external outlook.com adresses - both get flagged by Microsoft as Phishing.  Even emails from HubSpot their support, product/blog updates are being flagged as Phishing.  I think there must be a problem of IP reputation between Microsoft & HubSpot or a problem with Microsoft anti-virus/phishing detection algorithms...

I've contacted HS support but am still waiting for their response...

[cambowman]

[Cwolniewicz]

I also received a similar response just now.  They said to check this link for updates: 

status.hubspot.com