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BSimpson

‎Mar 31, 2021 8:33 AM

Member

Our email address automatically adds itself in the 'To' section.

When replying to an email from one of our inboxes, it automatically puts our own email address in the 'To' section. Does anyone know how I disable this?

 

I have to manually remove it every time I reply to someone, else I receive my own email.

 

 

Connected Email
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1 Reply 1
PamCotton
Community Manager

‎Apr 1, 2021 5:39 PM

Community Manager

Our email address automatically adds itself in the 'To' section.

Hello @BSimpson , just to confirm does this behavior happens when a marketing email or sales email is sent? Could you provide a screenshot of an example?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam

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Our email address automatically adds itself in the 'To' section.
Marketing
Apr 1, 2021