Email Marketing Tool

Sarah_K
Participant

One email address on more than one list - duplicate?

SOLVE

If I send a marketing email to multiple lists and the same person is on two or three lists, will they receive the email multiple times or just once? Thank you for any advice.

1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

One email address on more than one list - duplicate?

SOLVE

Hi @Sarah_K

 

If you add multiple lists to the same email, each unique recipient will only receive the email once. HubSpot will dedupe those contacts when sending. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

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3 Replies 3
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

One email address on more than one list - duplicate?

SOLVE

Hi @Sarah_K

 

If you add multiple lists to the same email, each unique recipient will only receive the email once. HubSpot will dedupe those contacts when sending. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency
SBorgmier
Member

One email address on more than one list - duplicate?

SOLVE

Hi Phil-

If I didn't want it to dedupe and instead wanted the email to send separate messages to the email based around dynamic content related to their user record?

 

Example: 

 

Store 1 - bob@gmail.com - $55

Store 2 - bob@gmail.com - $45

Store 3 - john@gmail.com - $40

 

Email content would show for Bob's first email received:

Store 1 - $55

 

Email content would show for Bob's second email received:

Store 2 - $45

 

Or will the system simply not send them due to the duplicate contacts existing in the list I import?

 

Thanks

Sarah_K
Participant

One email address on more than one list - duplicate?

SOLVE

@Phil_Vallender Thank you for your response. That is what I was hoping, but I definitely wanted to confirm. Thanks again!