One email address on more than one list - duplicate?

SOLVE
Sarah_K
Participant

If I send a marketing email to multiple lists and the same person is on two or three lists, will they receive the email multiple times or just once? Thank you for any advice.

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1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @Sarah_K

 

If you add multiple lists to the same email, each unique recipient will only receive the email once. HubSpot will dedupe those contacts when sending. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

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3 Replies 3
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @Sarah_K

 

If you add multiple lists to the same email, each unique recipient will only receive the email once. HubSpot will dedupe those contacts when sending. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

Sarah_K
Participant

@Phil_Vallender Thank you for your response. That is what I was hoping, but I definitely wanted to confirm. Thanks again!

SBorgmier
Member

Hi Phil-

If I didn't want it to dedupe and instead wanted the email to send separate messages to the email based around dynamic content related to their user record?

 

Example: 

 

Store 1 - bob@gmail.com - $55

Store 2 - bob@gmail.com - $45

Store 3 - john@gmail.com - $40

 

Email content would show for Bob's first email received:

Store 1 - $55

 

Email content would show for Bob's second email received:

Store 2 - $45

 

Or will the system simply not send them due to the duplicate contacts existing in the list I import?

 

Thanks

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