Not eligible to send marketing emails without ever having sent one

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New Contributor

Screenshot 2020-05-07 at 20.41.29.pngI have been blocked from sending emails without ever having sent one. I understand this blocking of accounts usually occurs to protect the HubSpot servers when an account is Spamming people. However, I have not sent a single email. I created a HubSpot account over a year ago and didn't really use it and have only recently come back to use it again and found this issue. Does anyone know how I can regain my eligibility to send marketing emails? 

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Regular Advisor

You have to contact support.  Typically I have seen this happen on free accounts where there is a bad email send and free accounts are typically one and done without a way to reverse them.

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New Contributor

Thanks for the response @Ben_M . I contacted support and their advice was to post here because they were also confused as to how my account has been blocked when I haven't sent any emails. 

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