Email Marketing Tool

pahy96
Participant

No contacts have "false" for "Unsubscribe from all email" property

SOLVE

I have about 2,500 contacts with the "unsubscribe from all email" property listed as "True," but none of the other 30,000 contacts have the property listed as "Fasle"

Overall, I'm looking to create an active list of contacts who have:

  • Received 20 or more marketing emails
  • Have not opened a marketing email in the last 120 days
  • Have not clicked a marketing email in the last 120 days
  • Are subscribed to receiving marketing emails

That last one is tripping me up on what to filter for.

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

No contacts have "false" for "Unsubscribe from all email" property

SOLVE

Hi @pahy96,

 

There isn't any option for that, correct. You would have to create multiple filter groups:

 

karstenkoehler_0-1695037975656.png

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
4 Replies 4
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

No contacts have "false" for "Unsubscribe from all email" property

SOLVE

Hi @pahy96,

 

Not being unsubscribed isn't the same as being unsubscribed – that's why contacts can either be opted in, not opted (neutral) or opted out of subscription types.

 

If you want to find contacts who are subscribed to a subscription type, you wouldn't find this under "Contact properties" but "Email subscriptions":

 

karstenkoehler_0-1695036507876.png

 

Let me know if you have any follow-up questions!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

pahy96
Participant

No contacts have "false" for "Unsubscribe from all email" property

SOLVE

In that case, I think I want to be able to filter on something like "has opted into any of" which doesn't seem like an option. Does that make sense?

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

No contacts have "false" for "Unsubscribe from all email" property

SOLVE

Hi @pahy96,

 

There isn't any option for that, correct. You would have to create multiple filter groups:

 

karstenkoehler_0-1695037975656.png

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
pahy96
Participant

No contacts have "false" for "Unsubscribe from all email" property

SOLVE

Ok, thanks for the quick and clear answers!

0 Upvotes