Newsletter sent links not working 'page not found'

[ATsoukala]

Hello people,

I have the following problem:

I am trying to send out a newsletter, built on the hubspot newsletter builder. I have intergrated multiple links and CTAs.

When I preview the email, every link works perfectly. When I send out a test email, the links are not working and they are leading to a page saying 'page not found' (see attached). All links, no matter the domain are leading to this page. 

I also get a warning from Hubspot saying: 

1. "http://info@briink.com" can't be found. Learn more.

But, this is a problem that I don't encounter every time. Sometimes the links are working and sometimes they are not.

I would appreciate your help and guidance if you have encountered the problem before. Thanks in advance

[SPangarkar]

Hi, I am having a similar problem but my newsletter links are not email addresses but links to blog posts we have on our website. The links we use are getting modified with some tracking data. How can I fix this?

For e.g. one of the link we have is:

https://www.zimesolutions.com/post/the-future-of-crm-leveraging-ai-for-real-time-generative-experien...

This is getting modified to:

https://zimesolutions.com/events/public/v1/encoded/track/tc/ZW+113/d2Lg0M04/VVRcvY4JFbFSVFzkjR1_rnyQ...

As you can see the second link doesn't work. The first one works and also works in preview. But once I send it, the second link doesn't work neither on desktop nor mobile. Any help will be really appreciated.

Thanks,

Saurabh

[grorapid]

By default, Hubspot converts all links in its own format for tracking.

"http://info@briink.com"  Actually, this is just an email address and its being converted to a link. Steps to solve

1. Edit the email content for all the links

2. Select the link and choose the appropriate action from the dropdown (Email for Email address, Link for actual link)

Note: You should put info@briink.com in the category of email from dropdown. Currently its being treated as a URL.