Email Marketing Tool

SPangarkar
Member

Newsletter links don't work

SOLVE

Hi, I am having a problem with links that I embed in a newsletter. The links we use are getting modified with some tracking data. How can I fix this?

 

For e.g. one of the link we have is:

https://www.zimesolutions.com/post/the-future-of-crm-leveraging-ai-for-real-time-generative-experien...

 

 

This is getting modified to:

https://zimesolutions.com/events/public/v1/encoded/track/tc/ZW+113/d2Lg0M04/VVRcvY4JFbFSVFzkjR1_rnyQ...

 

As you can see the second link doesn't work. The first one does and also works in preview. But once I send it, and it gets modified, the second link doesn't work neither on desktop nor mobile. Any help will be really appreciated.

 

Thanks,

Saurabh

0 Upvotes
2 Accepted solutions
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Newsletter links don't work

SOLVE

Hi @SPangarkar,

 

By default, HubSpot appends certain tracking parameters to email links. The second link looks a bit strange and not exactly like those parameters. Still, you could try disabling the parameters under Settings > Marketing > Email > Tracking.

 

Keep in mind that when you do disable these tracking parameters you also don't have access anymore to the information they're supposed to track. For example, if you disable source tracking tags, you don't get to track the source.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

SPangarkar
Solution
Member

Newsletter links don't work

SOLVE

Hi @karstenkoehler 

 

I disabled Source Tracking and it worked. I am able to track the Email Open and Clicks. I can live with this for the moment. Maybe I will try enabling Source Tracking later. Thank you for your help here.

 

Thanks,

Saurabh

View solution in original post

0 Upvotes
8 Replies 8
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Newsletter links don't work

SOLVE

Hi @SPangarkar,

 

By default, HubSpot appends certain tracking parameters to email links. The second link looks a bit strange and not exactly like those parameters. Still, you could try disabling the parameters under Settings > Marketing > Email > Tracking.

 

Keep in mind that when you do disable these tracking parameters you also don't have access anymore to the information they're supposed to track. For example, if you disable source tracking tags, you don't get to track the source.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

SPangarkar
Member

Newsletter links don't work

SOLVE

Hello @karstenkoehler 

 

I am back with the same problem. The source tracking has been disabled but the opens and clicks have been tracked in my latest newsletter. But somehow the links are still messed up. Last week I disabled Source tracking and it worked on the previous newsletter. Have you come across this issue? I am afraid, the newsletter will not be of much use unless the opens and clicks could be tracked.

 

Thanks for your help in advance.

Best,

Saurabh

0 Upvotes
SPangarkar
Member

Newsletter links don't work

SOLVE

Hi @karstenkoehler,

 

Thank you for responding to my query. I think disabling the tracking could possibly fix the issue but will not help us track if our audience have clicked the links, and hence gauge the engagement rate. I am not sure if did anything incorrectly. In my newsletter email template, I "Add a Link", choose, "URL" as an option and past the URL. This link has worked, but gets modified to something that doesn't work. Am I missing anything? Is there any one time setting that I wouldn't have performed? I had looked through the 10 steps of setting up a newsletter but I couldn't find anything in that knowledge article.

 

Thanks,

Saurabh

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Newsletter links don't work

SOLVE

Hi @SPangarkar,

 

Those steps are correct. Is this also happening to other links?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
SPangarkar
Member

Newsletter links don't work

SOLVE

Hi @karstenkoehler 

 

Yes, it is happening to all the links in the newsletter. None of the external links are retained as I inserted them.

 

Thanks,

Saurabh

0 Upvotes
SPangarkar
Solution
Member

Newsletter links don't work

SOLVE

Hi @karstenkoehler 

 

I disabled Source Tracking and it worked. I am able to track the Email Open and Clicks. I can live with this for the moment. Maybe I will try enabling Source Tracking later. Thank you for your help here.

 

Thanks,

Saurabh

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Newsletter links don't work

SOLVE

Of course, @SPangarkar. If I was of help, please also accept my previous replies as solutions. It helps me allocate more to helping people like you in the community.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
SPangarkar
Member

Newsletter links don't work

SOLVE

Thanks @karstenkoehler. I accepted the Solution. Glad we could interact here. Have a good day.

0 Upvotes