Newly set up account - unable to send email

[FFG]

I'm getting the following pop up

"Your email sending capabilities are on hold due to deliverability concerns."

There are no further details, I've been through the entire set up process but I can't see what I need to do here in order to start sending email... can anyone help? 

Thanks
James

[annefreeman]

As @DeliveryByJess  mentioned in an earlier post,
Some HubSpot Free accounts will require additional review before marketing email sending can be used, and not all free accounts will qualify for marketing email access. 

[DeliveryByJess]

Hello @FFG,

Can you please add your HubSpot account number here?

[FFG]

sorry for late response, I was away for a few days

my account number is 

8276602

There is another response here - seems like I need to switch to a paid version? 

[DeliveryByJess · Accepted solution]

Hello @FFG ,

Thank you for sharing your account number.  This account has been reviewed by HubSpot's security systems and has been determined inelligable for access to the marketing email tool.  Marketing email will remain locked moving forward, but you are free to use other tools within HubSpot including 1:1 emails from a connected inbox.

Please note that upgrading to a paid account will not unlock marketing email access in this scenario. 

[FFG]

Hi - is there a specific reason for this, or any way I can discuss this decision? 

I was told I could use HubSpot as an 'all in one' rather than going out to various companies - so in this case I would have to register with a separate email service?

[andrus]

Have you found a solution yet? One workaround might be finding a marketing tool that connects to HubSpot from the Hubspot Apps Marketplace. All tools have filters and restrictions in place for list quality but there are differences between services.

I'm co-founder of Outfunnel, one of the tools listed in the marketplace  -  I don't know what kind of emails you wanted to send and to whom, so can't guarantee that it'll work but you're welcome to try it out.

[DeliveryByJess]

Hello @FFG ,

You can review additonal details around account verrification suspensions here.  We are not able to provide further specifics outside of this document, and this decision can't be appealed further.