Email Marketing Tool

AJavaid7
Member

My custom HTML template not appearing

Hi, 

 

We have created an HTML template for our email and uploaded it through the design tool with a partial template (Standard). However, our template looks good in the preview but is not showing in the custom section while creating a new email and selecting the template. 

AJavaid7_0-1666619003607.png

 

0 Upvotes
3 Replies 3
AWajid
Member

My custom HTML template not appearing

As same like you when I designed a custom template for  my cricket blog and uploaded it. SO I was checking it in the cutom tab. But most of the time it will be shown in the designed template section. Because the custom templated are those which you designed inside the hubspot. SO don't get confused you could used it from the designed section.

0 Upvotes
Olivia_Bagnall
Guide | Platinum Partner
Guide | Platinum Partner

My custom HTML template not appearing

@AJavaid7 Have you definitely uploaded the template as an email template and not as a web or landing page template? 

 

Sometimes people accidently create templates as page templates in the Design manager and then can't find them when creating emails. 

Worth a check! 



Olivia Bagnall

Inbound Consultant and Project Manager

Baskey

o.bagnall@baskey.eu
www.baskey.eu
Rheingasse 14, 50676 Köln
AJavaid7
Member

My custom HTML template not appearing

Hi, 

Yes, I did upload it as an email instead of page. However, the template I am referring does not have any option like this as it was uploaded as a "Partial Template" which has Standard and Global partial types. I selected Standard Partial.




AJavaid7_0-1666627543476.png