My Account gets deleted everytime I create new account

[ibrgroup001]

My account keeps getting deleted and i dont receive any notification or email so i don't know what I'm doing wrong.

I've created at least 2 accounts now and it keeps getting deleted after i send 1 campaign email.

Please advise

[Gaurav_Aggarwal · Accepted solution]

Hey @ibrgroup001 

This seems to be an unexpected error your account shouldn't get deleted after performing any activity in HubSpot 

Usually, the HubSpot account gets deleted if there is no activity in the free account from last 120 days check here: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account  

If would suggest to reach to HubSpot support to regarding this issue : https://www.hubspot.com/company/contact 

[ibrgroup001]

Thanks for your reply, I have submitted the form but got no revert. Is there any other way to solve this issue

[Gaurav_Aggarwal]

@ibrgroup001 

If you have submitted the form to recover your account once the HubSpot team reviews your inactive account they will recover your account rest @PamCotton can also share any recommendation on this.