Email Marketing Tool

lallen
Participant

Multiple Subscription Preference Centers (BETA) - Link Issue with certain email clients

SOLVE

We are using the BETA of the multiple subscription preference center, and it's been very helpful to us to separate our two brands within our CRM. However, I have noticed that we've received emails from people saying the unsubscribe links are not working for them - it appears to be an issue with the more obsolete email clients, but I'm not sure. The latest one I received was from an aol.com email user. Has anyone else had this issue and is the Hubspot team aware of it? 

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Multiple Subscription Preference Centers (BETA) - Link Issue with certain email clients

SOLVE

Hi @lallen,

 

I introduced the beta in two Enterprise portals and haven't experienced this yet. I'd recommend you pass this feedback (and the contact records in question) on to HubSpot support so that they can investigate.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Multiple Subscription Preference Centers (BETA) - Link Issue with certain email clients

SOLVE

Hi @lallen,

 

I introduced the beta in two Enterprise portals and haven't experienced this yet. I'd recommend you pass this feedback (and the contact records in question) on to HubSpot support so that they can investigate.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.