Email Marketing Tool

VKirana9
Member

Mixed up contacts

SOLVE

Hi, I was just wondering if anyone could assist me with an issue with our contact lists. It only happened recently (last week) that there has been a mixed up with our contacts. A few of the email recipients' first names were mixed up, i.e. Jane Smith's email address remains the same, and her first name should be Jane, however, somehow her first name is now replaced with "Leo". We have not changed or updated our contact list and details for a while now, and we weren't sure how this mix up happened and how to resolve the issue? Appreciate your help.

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Mixed up contacts

SOLVE

Hi @VKirana9,

 

When you open one of the affected contact records, please hover your mouse over "First name" in the "About this contact" section in the left sidebar, then click the "Details" button that appears. You should see a left sidebar open with a change history. Can you share a screenshot of what you see?

 

If "First name" is not in this section, click "View all properties" a bit further down to search for it.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Mixed up contacts

SOLVE

Hi @VKirana9,

 

When you open one of the affected contact records, please hover your mouse over "First name" in the "About this contact" section in the left sidebar, then click the "Details" button that appears. You should see a left sidebar open with a change history. Can you share a screenshot of what you see?

 

If "First name" is not in this section, click "View all properties" a bit further down to search for it.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.