Misleading error message wrt "Tracking data is not available for this email"SOLVE
Good day, we've noticed an error message popping up on the timeline of contacts like so:
> Tracking data is not available for this email
> Darry Baers chose to log this email but not track it. Learn more
The e-mails in question are sent by a tool that we run internally at our company, the tool sends with a from address of the user (in this example Darry Baers) and blind copies the hub (email@example.com). So it makes sense that they show up in the timeline, but the error is misleading. Darry Baers did not "chose to log this email but not track it".
Is there anything that we can do about this misleading error? Either by adding some condition that stops if from showing or otherwise?
Thanks in advance,
Solved! Go to Solution.