New to Hubspot Marketing and when creating a new list to send an email, certain contacts are being excluded.
These are newly created contacts so havent been excluded due to opt-out or bounces. Hav confirmed contact record contains neccesary fields for them to be included. Any ideas? TIA
@Carrie1450 Glad to hear it! If this truly resolved your issue would you mind marking as the solution so that other users can find this as well?
I do want to just double check on your newly create contacts as @MFrankJohnson stated as the unengaged setting shouldn't affect that. But if the unengaged contacts was truly the problem and you got it fixed, I'm glad to hear it!
Unfortunately, that's precisely the problem ... when read "as is" it's either misreported or nonsensical ... or both!
Q: "New to Hubspot Marketing and when creating a new list to send an email, certain contacts are being excluded. These are newly created contactsso havent been excluded due to opt-out or bounces. Hav confirmed contact record contains neccesary fields for them to be included. Any ideas? TIA"
So which is it --
-1- Unengaged contacts? (i.e., originally misreported because new contacts CANNOT QUALIFY as 'unengaged')
OR
-2- High opt-out/bounce rate? (i.e., new contacts CAN opt-out or bounce, so ...)
Finally, the goal here is to offer assistance identifying root causes (when possible). Again, as originally stated, simply saying 'solved' with no clear indication as to the root cause isn't very helpful.
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@Carrie1450 Glad to hear it! If this truly resolved your issue would you mind marking as the solution so that other users can find this as well?
I do want to just double check on your newly create contacts as @MFrankJohnson stated as the unengaged setting shouldn't affect that. But if the unengaged contacts was truly the problem and you got it fixed, I'm glad to hear it!