Marketing/Automated Emails Logged to Deals

[KAvery]

Hi, I have workflows that send automated emails out to our investors, and then move the corresponding deals to the next stage. However, these emails never associate nor track with the respective deals. Does anyone know how to log the marketing emails to deals? 

[MoxWeber]

The Hubspot idea to upvote in order to show interest in marketing emails associating to Deals is this one, submitted by KAvery.

[LFlow]

There are related requests to this feature that you can vote for here and here.

I too need this feature - but I need to associate marketing emails to tickets. Essentially, we need to be able to associate them to objects other than contacts.

[KAvery]

This is not helpful.

[webdew]

Hi @KAvery ,

Unfortunately there is no provision of logging marketing emails onto Deals. You can check those emails on the associated contact with the deal. 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

[KAvery]

It is somewhat helpful to do that but my ultimate goal is logging the emails, the forms accessed through those marketing emails, and their  responses to the deal itself. We use the forms to capture registration data from our investors which changes properties in the deals themselves. 

I have suggested this in the idea section, and hopefully it willl gain traction! 

[karstenkoehler · Accepted solution]

Hi @KAvery,

This is unfortunately not possible at this stage. Marketing emails are associated exclusively with the contact they were sent to and cannot be associated with other objects. In fact, when you filter the activity stream of a deal, you can see that "Marketing emails" don't show up like they do on a contact record under "Contact activity":

The only type of email that is eligible for association with other records would be emails sent through a connected inbox.

I can see how this would be a useful feature however and you could request it in the HubSpot Ideas section of the community. There doesn't seem to be such a request yet. The product team reviews these submissions based on popularity.

Best regards!

[SCusack4]

Is this still the case?  Wouldn't we be able to track this based on the activity on the contact if we have all of our reps emails and contact information tracking enabled?

[kvlschaefer]

Hi @SCusack4,

Thanks for reaching out! 

If you would like to see this idea implemented in the future, I would recommend upvoting these related feature requests here and here.

Best,

Kristen

[KAvery]

Thank you, I have suggested it in the idea section, so hopefully others will upvote it and think it is a useful suggestion!