Manually Re Engage Contact

[LaurenMH]

A contact has reached out to ask they be added to our email list. They are currently a contact that's been greylisted by HubSpot due lack of engagement. They have not unsubscribed from any of our lists. Is there a way to manually override the engagement status on a contact level? 

[LaurenMH]

Thank you for the quick reply, Karsten! 

[karstenkoehler · Accepted solution]

Hi @LaurenMH,

HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.

The only way to "override" this would be to not check the box in the email editor Send tab and to create a custom list of unengaged contacts, following these criteria: https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengag...

Last marketing email open date is unknown

AND

Sends since last engagement is greater than 10

AND

Email is none of [your contact's email address]

OR

Last marketing email open date is known

AND

Sends since last engagement is greater than 15

AND

Email is none of [your contact's email address]

You would manually exclude this list from your email send. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)

Best regards!