Manually Re Engage Contact

SOLVE
LaurenMH
Member

A contact has reached out to ask they be added to our email list. They are currently a contact that's been greylisted by HubSpot due lack of engagement. They have not unsubscribed from any of our lists. Is there a way to manually override the engagement status on a contact level? 

1 Accepted solution
karstenkoehler
Solution
Hall of Famer

Hi @LaurenMH,

 

HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.

 

The only way to "override" this would be to not check the box in the email editor Send tab and to create a custom list of unengaged contacts, following these criteria: https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengag...

 

Last marketing email open date is unknown

AND

Sends since last engagement is greater than 10

AND

Email is none of [your contact's email address]

 

OR

 

Last marketing email open date is known

AND

Sends since last engagement is greater than 15

AND

Email is none of [your contact's email address]

 

You would manually exclude this list from your email send. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
LaurenMH
Member

Thank you for the quick reply, Karsten! 

karstenkoehler
Solution
Hall of Famer

Hi @LaurenMH,

 

HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.

 

The only way to "override" this would be to not check the box in the email editor Send tab and to create a custom list of unengaged contacts, following these criteria: https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengag...

 

Last marketing email open date is unknown

AND

Sends since last engagement is greater than 10

AND

Email is none of [your contact's email address]

 

OR

 

Last marketing email open date is known

AND

Sends since last engagement is greater than 15

AND

Email is none of [your contact's email address]

 

You would manually exclude this list from your email send. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.