A contact has reached out to ask they be added to our email list. They are currently a contact that's been greylisted by HubSpot due lack of engagement. They have not unsubscribed from any of our lists. Is there a way to manually override the engagement status on a contact level?
HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.
You would manually exclude this list from your email send. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.
You would manually exclude this list from your email send. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer