Hi, out accout has been locked withou any warnings.
We HAD a high percentage of hard bounces and the next day we got this error alert.
"You can’t send emails right now
Email sending for this account has been locked. You won't be able to send emails through HubSpot. If you have any questions, please read our account suspensions FAQ"
We followed the steps on the article and now I need help to get the account unlocked.
We imported a list of emails that previously hard bounced and also created a list of opted out emails but still shows as locked.
Can anyone help ? We cannot continue to test HubStop if we cannot send emails to our members. We are a non-for-profit association.
Thanks in advance.