Email Marketing Tool


Link to download hubspot hosted file doesn't work on outlook

When including a hubspot hosted file on a download link in an email, the link does not work when sent to an outlook address. It does however open on gmail and Mail on Iphone. The link displayed on outlook shows as: "http://ebook/ " Although on the email within hubspot it should come through as the hubspot hosted link as shown in the screenshot.

I have tried switcing the "link to" to URL and then pasting in the file URL although it automatically transitions back to the above screenshot when saved.

This isn't a huge problem as most of our customer base isn't on outlook but it is still a problem nonetheless. 


1 Reply 1
Community Manager
Community Manager

Link to download hubspot hosted file doesn't work on outlook

Hello @CBrankley, Happy Monday!

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary. 




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