Feb 9, 2021 10:00 AM - edited Feb 9, 2021 10:03 AM
we want to send out automated emails to customers that abandon their carts. With the WooCommerce Integration, a custom property "Abandoned Cart HTML" is created that captured the products, prices ect. in the cart.
We want to insert this HTML into an email, but it does not get resolved, the plain code is send instead (a <div> code).
I tried to paste the HubL Personaliztion Token into Hubspot's HTML module, but still, no success.
Any best practices to deal with a HTML code that should be fetched into a mail from contact properties?
Feb 9, 2021 1:54 PM
Hi @MEngelbrecht! I don't know how to solve this because it appears to me you're doing everything right. But I did want to suggest you pop over to the Marketing Integrations Forum and look at other WooCommerce posts>>
There may be a thread or expert you can reach out to about this question.
Feb 10, 2021 9:16 AM
Hi Crystal, thanks for your answer. I think the issue is that the personalized HTML does not get resolved before HubSpot's Mail client is looking for HTML to resolve, since it is a HubL token.
The Forum you linked to is unfortunatley not helping with issue.
If there is someone that managed to insert a HTML code successfully into a mail with a personalization token, I would love to hear from you and the approach how to implment it.
May 21, 2021 5:02 PM
Hello @thomasgoirand, could you please provide us more details? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Aug 12, 2021 3:34 PM
I contacted HubSpot support and they had to ungate my portal so that the HTML would render correctly. So I'm sure if you contacted them, they'd get you taken care of. It only took a couple of hours and now the HTML looks perfect!
Oct 27, 2021 11:27 AM
Hi @AMShaw - Unfortunately, I don't really know what HS means when they told me that they had to "ungate" my portal. I contacted support and eventually got someone who can help me. My experience with HS support is that about 50% of the agents really know what they're talking about. So I sometimes contact them several times about the same issue and eventually get the answer/solution I'm looking for.
Rest assured, I am currently using personalization tokens that only contain HTML in my emails and it's working just fine. So, there is a solution.