If a customer sends me an email for the first time, how can I log it into HubSpot

[AIdris-Animas]

There's need to be able to log an incoming email on the contact record when it comes in. How can this be done so as to get the full email activity logged?

[JWingate2 · Accepted solution]

Hi @AIdris-Animas ,

There isn't a toggle you can check or something you can do to log all incoming messages, but I did notice that @Josh had a good work around for this in previous question.

Logging incoming emails in Hubspot 

[karstenkoehler · Accepted solution]

Hi @AIdris-Animas,

You can use either the forwarding email address or simply reply to the email, using the HubSpot Sales extension or the BCC address: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address

Best regards!

[JWingate2 · Accepted solution]

Hi @AIdris-Animas ,

There isn't a toggle you can check or something you can do to log all incoming messages, but I did notice that @Josh had a good work around for this in previous question.

Logging incoming emails in Hubspot