I am trying to test my emails from HubSpot and google & Outlook have decided they are all SPAM.
After researching I have found that the server is on the SORBS-SPAM database.
Matches your server IP address (18.104.22.168) against 21 of the most common ipv4 blocklist. Listed in SORBS-SPAM
How can I get this fixed?
Solved! Go to Solution.
Jun 23, 2017 1:58 PM
Hey @stevenm, are you deciding these emails have spam content? Or your email client is filtering them into your SPAM folder?
When you're sending these emails are they from the CRM, HubSpot Markerting or from your email client?
Have you triend following HubSpot's instructions for improving email deliverability?
Sep 8, 2021 3:01 PM
Hey @stevenm , not sure if you're still having this issue but I was having the same issue and when I enabled 2 factor authentication on my account it fixed the email spam issue.
I hope this helps!
Sep 8, 2021 4:07 PM
Sep 8, 2021 4:13 PM
Oh Im sorry! For me every other mail sending platform worked except Hubspot and for some reason turning on 2 factor authentication fixed it. Maybe try adding a user to your Hubspot account or creating a sample account and see if it does it on that sample account. Or maybe try sending from the mobile app and see if that does it because if it works in another account or from another device then that would confirm even more that it is that specific Hubspot account. At least in my mind it would haha. I don't think your computer would be the reason your emails are going to spam but I could be wrong.
Sep 8, 2021 4:28 PM
May 26, 2021 11:51 AM
I use my Google Workspace email account in the Chrome Browser, including the HubSpot Chrome Plugin. When I am logged into HubSpot via the Gmail interface, my sent emails bounce back as blocked or they end up in the Junk bins of the recipients. When I log out of the HubSpot while in Gmail, my sent emails arrive at the recipient's inboxes.
Also - When I email directly through the Hubspot.com interface and leave the "Edited with HubSpot " in the footer, the emails get sent to SPAM/JUNK or get blocked altogether. If I remove the "edited with Hubspot" from the footer, the emails are delivered.
So the issue is HubSpot.
Can Hubspot fix this issue?
Apr 26, 2021 1:36 PM
For outbound marketing emails, we add a "internal test group" list to every Hubspot send that are not 1:1. These emails are then filtered via Outlook folders. If a send shows in the Hubspot marketing calendar as sent, but does not show in the "Hubspot sends" folder; we know there is are are send issue in Outlook. We then follow-up with deliverability reports and create re-send lists specific to that marketing email.
We do not have specific process for outbound 1:1 emails. Since our sales team use these exclusively, we expect the sales agent who sent the 1:1 to followup.
May 14, 2021 1:07 PM
Hi @jpham - I'm fairly new to hubspot and we're running into outgoing 1:1 deliverability issues and I'd like your take here. With the 1:1... if the sales teammember follow ups with email, what's to stop the follow up from not going to spam as well? (Or are our follow ups via non-email channels.) Have you come across ways to reliably have 1:1 emails delivered? (Does plain text/no images help?)
May 14, 2021 1:14 PM
May 14, 2021 1:19 PM
To clairify, we're using the Hubspot outlook integration (so that not only are the messages tracked/logged, the emails set off subject-line based workflows).
May 14, 2021 1:24 PM
May 14, 2021 2:17 PM
There is something wrong with Hubspot - Outlook. In addition to 1:1 email issues and internal employee bounce issues, we continue to have VIP customers complaing about their "hard bounce" status. This is after applying all the above mentioned allowlisting and automated folder systems for our VIP clients as well.
Hubspot email deliverability team has been contacted via our designated tech support. I'll let this group know what the resolution is.
Apr 26, 2021 2:21 PM
Apr 26, 2021 12:30 PM
@JAviste - We have all team members create rules and folders within Outlook, this allows us to automatically "mark as not junk" and place in a single folder to find "Hubspot sends"
Apr 26, 2021 1:09 PM
Apr 24, 2021 3:02 PM
I am having the same issue. Sending an e-mail from within HubSpot, using my Office 365 business e-mail address, ends up in a junk folder. I am wondering how to prevent this or at least reduce the probability of it happenning.
Nov 25, 2020 10:48 AM - edited Nov 25, 2020 10:48 AM
Wait. I typed "*black*listed" not "blocklisted"; "*white*list" not "allowlist". This forum is censoring my speech and violating my first amendment rights. LOL
Nov 25, 2020 11:25 AM
Hubspot dedicated tech support has identified the issue that caused the previous Microsoft, Outlook, Barracuda, etc. spam capture of marketing emails. The domain used for Hubspot image hosting was identified by SpamRL and blocklisted.
Please allowlist the following domain:
To your previous comment...Maybe I'm confused, but I don't understand how white listing an image site on my side is going to allow my customers and prospects to get my Hubspot-sent email blasts. And it is worth noting that the test that I run was a "Plain Email" template from Hubspot vs a plain text email from the other tool. While I don't normally send those types of emails (I usually use HTML formatted emails) I tried the plain text format because that is what the other cheap email tool used and I needed an apples to apples comparison.
Nov 26, 2020 11:46 AM
@TGJohnson - this is just what worked for our email deliverability. The image hosting domain seems to have been our issue. Once identified and resolved, our email sender score improved from 69 back to 97.