Hubspot doesn't track mailchimp open/click etc.

LPieraccini
Member

I have integrated mailchimp with hubspot.

 

If I create a campaing manually I can see stats in contact feed in hubspot (open, click, etc.), but if I use journeys in mailchimp to sent email I don't see stats about open, click, etc. recorded in hubspot. Maybe is because mailchimp journeys are not sync with hubspot or could be some other problems?

 

Thanks in advance.

 

Lorenzo

0 Upvotes
1 Reply 1
TiphaineCuisset
Community Manager

Hi @LPieraccini 

 

Thank you for reaching out. 

 

I don't see anything related to Journeys in our Knowledge Base, can you confirm the following requirements are met for those: 

Your Mailchimp campaigns will only sync with HubSpot if all of the following conditions are met:

  • The send date for the campaign is not earlier than 30 days before you connected your Mailchimp account to HubSpot.
  • The campaign has a non-empty subject line and a non-empty title.
  • The campaign is not part of an A/B test.

 

Thank you!

Best

Tiphaine


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