Email Marketing Tool


HubSpot video not playing for some email recipients

A HubSpot video included in a recent marketing email is not playing for me and a few other recipients of the email. When I click to play the video a new browser window opens and the screen is black. I'm using Chrome, but some other recipients who can play the video are also using Chrome.


Any suggestions for how I can troubleshoot this?

1 Reply 1
Community Manager
Community Manager

HubSpot video not playing for some email recipients

Hi @miavelasco


Thank you for reaching out to the Community! 

It seems that some recipients were able to watch the video? Or did it appear broken for all recipients/there were no views recorded? 


This article outlines a couple of troubleshooting steps which you can follow, let us know if any of these helped! Thanks!


Mia, Community Team

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