How will ticket personalization tokens populate in ticket workflow emails?

[NGrow]

I have a ticket-based workflow set up that sends emails to associated contacts. The emails include a ticket property as a personalization tokens, but the emails don't seem to be pulling in the correct value. In a workflow like this, should it pull the ticket propety value for the ticket that is enrolled in that workflow? Is there something I'm missing here?

[franksteiner79 · Accepted solution]

Hi @NGrow 

That is correct, the ticket based workflow will use tokens of the ticket. You need to test this with a ticket in the workflow, and check the box that says "send emails". That will send the emails to you with the corresponding ticket tokens in the email.

Hope that helps.

Frank