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MarcoPapavero
Member

How to send an auto-email when a user left a chatflow and I have answered to him

SOLVE

Hello everybody,


I need help to understand how can I set up auto-email for users that have left a message in chatflows (automatic chatbot composed by multiple pre-configured answers) and he left the chatbot. I would want to warn users via email that I have answered to them throught the email address written in one of the step of the chatflow, in order to encourage them to come back in the website and continue the talk.


I have checked in the options of CHATFLOW but I cannot find any similar feature.

Thanks for your answer.

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to send an auto-email when a user left a chatflow and I have answered to him

SOLVE

Hi @MarcoPapavero,

 

This could be approached with a conversation based workflow, requiring a Professional subscription (Menu > Automation > Workflows).

 

In such a workflow, you could trigger an email as shown below:

 

karstenkoehler_1-1636365854106.png

 

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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3 Replies 3
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to send an auto-email when a user left a chatflow and I have answered to him

SOLVE

Hi @MarcoPapavero,

 

This could be approached with a conversation based workflow, requiring a Professional subscription (Menu > Automation > Workflows).

 

In such a workflow, you could trigger an email as shown below:

 

karstenkoehler_1-1636365854106.png

 

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

MarcoPapavero
Member

How to send an auto-email when a user left a chatflow and I have answered to him

SOLVE

Thanks @karstenkoehler 

It works perfectly.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

How to send an auto-email when a user left a chatflow and I have answered to him

SOLVE

Nice, glad to hear!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes