How to re-send an automated marketing email to a single contact?

[DragosPirvu]

So here's the scenario:
- lead submits a form, they receive an automated confirmation email

- the automated email is send through a workflow

- lead entered a wrong email, a typo in the address, so they bounce

- I correct their address

- the workflow enrollment continues, but I want send them that automated email which they didn't receive in the first place

For some reason, I can't find a way to re-send them that email and I don't want to re-enroll them in the workflow.

I'm sure this is simple.

Thanks in advance.

[karstenkoehler · Accepted solution]

Hi @DragosPirvu,

Unintuitively, it's not that simple. There is no quick resend button. Here's what you could do:

• Clone the initial email as a regularr email, send the email as a regular email to this one contact. If the issue occurs again, you can use this regular email has the option "Send to more" as part of a dropdown. (Send to more is not an option for automated emails, just regular emails.)
• Create another workflow that sends just the one email, don't add any enrollment criteria, manually enroll just this one contact (or other contacts sharing the same fate).

Best regards!

[DragosPirvu]

Hi Karsten,

Thank you for your answer. 

So it's just another one of those simple things that HubSpot can't do?

[karstenkoehler]

@DragosPirvu if you want to put it that way, yes, haha.