How to mach form submission via email with a client?

[MWojnowska]

Hello,

Can you please advise.... I would like to send an email to a contact left via FB add. I would like to add to the email a link to a form, where the client will be able to answer additional questions.

The question is, will I be able to see which client submitted the form, if I will not include in the form any personal details, like an email address? I do not want the client to give his data twice.

How can I match answers from the form with a client?

[colinwitt · Accepted solution]

Hi @MWojnowska,

you can use so-called "query strings" (URL Parameters) to prefill a form with data you already have.

To use this, you would have to attach URL parameters to the link that leads to the landing page/form. You can use personalization tokens in the URL. It could look something like this:

www.your-form-landing-page.com/?firstname={{contact.firstname}}&lastname={{contact.lastname}}&email={{contact.email}}

The parameter always starts with a "?" and you can connect the fields/tokens you want to pre-fill with "&". The tokens will be dynamically changed to the values corresponding to the HubSpot Contact.

You could also add the e-mail address as a hidden field of the form, it will still be filled by the query strings, so the form submission will be matched to the correct contact.

Let me know if this helps or if you need additional info.

Best
Colin

[MWojnowska]

Hi, Thanks. Works perfect.