How to add a question about an unsubscribe reason on the unsubscribe (confirmation) pageSOLVE
Aug 1, 2018 4:54 PM
I would like to ask people who are unsubscribing from our emails about a reason why they decided to opt out. Apparently, there is no an easy way to do this in Hubspot. I tried to create a form with a multiple choice field and added it to the unsubscribe confirmation page but the problem is this form is displayed on both - the subscription preferences update confirmation page and on Unsubscrbe from all confirmation page. In the first case it doesn't make any sense to ask people "why you are leaving" because they are only changing subscription options. However, there is no way to display this form only when "unsubscribe from all" is selected. The confirmation page is the same whether the person unsubscribes from all emails, updates sub preferences or even resubscribes.
Has anyone faced this problem and is there a workaround solution?
Solved! Go to Solution.
Aug 1, 2018 7:38 PM
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Q: How to ask WHY subscribers opt-out of ALL email?
Short A: No built-in HubSpot functionality to achieve this outcome. (at this time)
As you stated @OlgaKhadieva, the confirmation page is the same whether the person unsubscribes from all emails, updates subscription preferences or even resubscribes.
Any workaround solution (if even possible) would involve code. Due to the way HubSpot subscription preferences are deeply integrated and the fact that HubSpot's GDPR-compliance functionality is still 'new', we cannot recommended making this customization on your own.
Since this has the potential to be a very popular feature, you may wish to add to a new or existing thread in HubSpot Ideas.
You'll typically get much more traction from the HubSpot Community AND the Ideas Forum is where HubSpot Product Teams monitor suggestions for popularity -- i.e., VOTES! 🙂
Please update this thread if you decide to submit this as an 'idea' ... you'll have our vote for sure!
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