Email Marketing Tool

JoeCoughlin
Participant

How can I stop text from hyphenating in email headlines?

SOLVE

I've noticed lately that some of my email headlines are getting hyphenated eventhough I have text set to left alignment and not to justified text alignemnt. 

 

It's frustrating because in the email editor and in email previews, the text shows as I want it to show when the email is sent.

 

For example:

How I want the text to show:

JoeCoughlin_0-1681414568408.png

 

How it is showing to some users:

JoeCoughlin_1-1681414603979.png

 

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How can I stop text from hyphenating in email headlines?

SOLVE

Hi @JoeCoughlin,

 

I haven't but there are various clients which are treating incoming emails differently. Have you checked how this email looks in one or two other clients?

If it's an Outlook specific issue, I don't think there's any way to deliver an email and force a client how to hyphenate when using HubSpot's drag and drop email creator.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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View solution in original post

0 Upvotes
7 Replies 7
diana1357
Participant

How can I stop text from hyphenating in email headlines?

SOLVE

This has been bugging me a lot, especially as we are using Outlook and everyone who tests or approves our emails is bringing this issue up.

 

There are solutions that can be applied on the email HTML to fix this, but if you are using drag and drop templates then you will not have access to the code.

The only solution I managed to get is:

  1. Select the section you are having issues with
  2. On the top menu (where you can edit the font size etc.) there is a More button > and then you can edit the source code just for that section
  3. In the source code editor add this Outlook conditional before your content: 

 

<!--[if mso]>  <table style="width:100%; mso-hyphenate: none;" role="presentation"><tr><td> <![endif]-->

 

  • And this conditional after your content

 

<!--[if mso]> </td></tr></table><![endif]-->

 

The code added affect only Outlook and fixes the hypehs issue.

 

More info here and here 

KCruz8
Participant

How can I stop text from hyphenating in email headlines?

SOLVE

You are a LIFE SAVER!!!! This worked for my emails. THANK YOU!!!!!

0 Upvotes
Cat-DWilliams
Participant

How can I stop text from hyphenating in email headlines?

SOLVE
<h1 style="mso-hyphenate: none;">YOUR HEADLINE</h1> 

also seems to be a functional hotfix for certain versions of Outlook. (16827 builds anyways)

0 Upvotes
DNapieralski
Member

How can I stop text from hyphenating in email headlines?

SOLVE

I just started having this issue today! It has NEVER happened before and now suddenly Outlook is hyphenating all my email content, body copy included. Wondering if there was an update in Outlook recently that is treating this content differently. It looks horrible!

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

How can I stop text from hyphenating in email headlines?

SOLVE

Hi @JoeCoughlin,

 

Where was the second screenshot taken? From what you're describing it sounds like the hyphenation could be happening based on the email client and thus out of control from HubSpot.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

JoeCoughlin
Participant

How can I stop text from hyphenating in email headlines?

SOLVE

It was taken in Outlook. I know outlook can be pretty finicky. Have you seen this before?

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How can I stop text from hyphenating in email headlines?

SOLVE

Hi @JoeCoughlin,

 

I haven't but there are various clients which are treating incoming emails differently. Have you checked how this email looks in one or two other clients?

If it's an Outlook specific issue, I don't think there's any way to deliver an email and force a client how to hyphenate when using HubSpot's drag and drop email creator.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes