Hide image in email on desktop

SOLVE
chriseichels
Participant | Partner

Is it possible to add a WhatsApp button or an image of this button in an e-mail that is only visible when opened on mobile devices? Can I hide an image in an email when opened on desktop?

 

I think it can be solved with some HTML code, but please help me out with the correct code.

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @chriseichels,

 

Unfortunately that's currently not possible. Smart content by device is not supported for emails.

 

However, there is a suggestion in the HubSpot Ideas section of the community. I would recommend leaving an  uptove and a comment with your use case. The product team reviews these suggestions on a regular basis.

 

(One user commented that a custom HTML workaround, even with help from HubSpot support, was not successful.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer

Hi @chriseichels,

 

Unfortunately that's currently not possible. Smart content by device is not supported for emails.

 

However, there is a suggestion in the HubSpot Ideas section of the community. I would recommend leaving an  uptove and a comment with your use case. The product team reviews these suggestions on a regular basis.

 

(One user commented that a custom HTML workaround, even with help from HubSpot support, was not successful.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post