Hidden field to typeform

[EAlmeida9]

I am trying to embeded a survey from typeform on the email marketing of hubspot but there is something wrong with the collections of the hidden field. Hubspot is not collecting the datas to typeform survey. 

Is there anything wrong with this integration?

[karstenkoehler · Accepted solution]

Hi @EAlmeida9,

Pre-populating the typeform is not a feature of the integration, as far as I know. It's not expected behavior that this happens.

You can try however the following: In the email that contains the typeform link, try adding ?email= followed by the personalization token for the email address of the contact. https://knowledge.hubspot.com/website-pages/personalize-your-content

By doing this, you're passing on the email address of the contact as a URL parameter. Most webforms, and I'd assume typeform, too, recognize this parameter.

If it's not working, then that's unfortunately it. What you're trying to do is not a feature of the integration.

[KCerliani]

Hi! 
I created my typeform with the hidden email property, and added the HubSpot token (email={{contact.email}}).
The typeform is embedded in a HubSpot email. I've got an upload in HubSpot but it creates a new contact for me because the email address is incomplete ex:
sent to kc+76878@XXX.com,
entry in Hubspot: 76878@XXX.com

In my results Typeform, I've got the good email. 
Do you have any idea what's wrong?
Thanks

[arambasil]

I'm having trouble capturing email addresses from contacts who submit a Typeform survey embedded in a HubSpot email marketing campaign. I've configured a hidden field in Typeform to collect email addresses, but it's not working properly. I've also installed the Typeform integration for HubSpot. Could you please help me troubleshoot this issue?

[karstenkoehler]

Hi @EAlmeida9,

Just to confirm: You're sharing a Typeform link with your HubSpot contacts, you have the Typeform integration installed but the submission do not come through to HubSpot - are all three correct?

[EAlmeida9]

Hi, I am embeded a typeform survey on email mkt of hubspot to send to my contacts but I would like to have collected their email as hidden field when the contact submite the survey. On my tests the email information (the hidden field that I configurate on typeform) is not working. I have typeform integration installed.

[karstenkoehler · Accepted solution]

Hi @EAlmeida9,

Pre-populating the typeform is not a feature of the integration, as far as I know. It's not expected behavior that this happens.

You can try however the following: In the email that contains the typeform link, try adding ?email= followed by the personalization token for the email address of the contact. https://knowledge.hubspot.com/website-pages/personalize-your-content

By doing this, you're passing on the email address of the contact as a URL parameter. Most webforms, and I'd assume typeform, too, recognize this parameter.

If it's not working, then that's unfortunately it. What you're trying to do is not a feature of the integration.

[EAlmeida9 · Accepted solution]

Thank you all. It worked here 🙂