Email Marketing Tool

Nickdunc
Member

Hard bounce behviour for company domain names in list

SOLVE

Hi,

I am in the early stages of using Hubspot. I have contacts with emails, and have been able to send emails to individual contacts without problem, or multiple contacts manually configured.

I tried to do a small marketing email having created a list in which two of the members hold emails with the domain of our account. These emails bounced while the others were sent without a problem.

The error message in both cases was that the email address was invalid.

Is there an issue with including 'home' domain names in email lists?

I am now unable to email to the other colleague in the list from within Hubspot, whereas formally I could.

As a post script, I have created a list in which the contacts with the two contacts with home domains are given new contact ID's with their private email addresses, and this work fine for a mailshot initiated by a contact with our home domain. Communication between the two home domain contacts remains impossible - I beat my head but I don't see the reason 😞

Many thanks for any guidance.

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2 Accepted solutions
sharonlicari
Solution
Community Manager
Community Manager

Hard bounce behviour for company domain names in list

SOLVE

Hey @Nickdunc 

 

I was checking on my internal systems and I can see that Tim's email has been bounced due to this reason: 

 

550 5.7.1 Reject for policy reason spam score too high

 

In order to resolve this, you will need to reach out to your IT team to whitelist your sending IP addresses, then unbounce the contact in HubSpot.

 

Once you have done the whitelist you should be able to send emails to your colleagues. 

 

Thank you,

Sharon


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Nickdunc
Solution
Member

Hard bounce behviour for company domain names in list

SOLVE

This appears to have worked - Thanks!

View solution in original post

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6 Replies 6
sharonlicari
Community Manager
Community Manager

Hard bounce behviour for company domain names in list

SOLVE

Hey @Nickdunc 

 

This article is a good point to start. If any of this information answer your question, could you please send me a full screenshot with the message are you getting?

 

The more screenshots, details, and information you can provide, the better the Community can assist.

 

Happy Friday!

Sharon


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes
Nickdunc
Member

Hard bounce behviour for company domain names in list

SOLVE

Will do - many thanks Sharon.

0 Upvotes
Nickdunc
Member

Hard bounce behviour for company domain names in list

SOLVE

Hi,

I had looked at this, but I did not find a way through it.

The person (Tim) I am sending this to is one of three users of this account. I cannot send emails to myself (although I though I used to be able to do this), but more seriously, I can't send it to Tim. It is only the three users that use the organisational domain.

I hope this helps.

Here is what I get:

Capture.JPG

0 Upvotes
sharonlicari
Solution
Community Manager
Community Manager

Hard bounce behviour for company domain names in list

SOLVE

Hey @Nickdunc 

 

I was checking on my internal systems and I can see that Tim's email has been bounced due to this reason: 

 

550 5.7.1 Reject for policy reason spam score too high

 

In order to resolve this, you will need to reach out to your IT team to whitelist your sending IP addresses, then unbounce the contact in HubSpot.

 

Once you have done the whitelist you should be able to send emails to your colleagues. 

 

Thank you,

Sharon


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes
Nickdunc
Member

Hard bounce behviour for company domain names in list

SOLVE

Many thanks Sharon - I will try this.

N

Nickdunc
Solution
Member

Hard bounce behviour for company domain names in list

SOLVE

This appears to have worked - Thanks!

0 Upvotes