Frequency Settings Definitions

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KCornelius
Member

What is the definition of 'daily cap', 'weekly cap', etc.  For example, is the daily cap a 24 hour period beginning at midnight based on the account's time?  We send many international emails and I would like to know how this functions. 

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1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @KCornelius 

 

I checked this with support and they have indicated that the sending limit is calculated on rolling basis so if you set the limit to 2 daily and then want to send a third email, the first email would need to have been sent over 24 hours previously. 

 

Hope this helps?

Phil Vallender | Inbound marketing for B2B technology companies

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3 Replies 3
PamCotton
Community Manager

Hello @KCornelius ,

 

Wanted to share this knowledge base with more information : Sending limits for connected email accounts 

Correct, the daily capacity is based on a 24hours period set on your accounts timezone.

 

 

I hope this information helps.

 

Pam

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KCornelius
Member

I was looking for marketing email send limit definitions.  I don't see where this answers the question, "What is a daily limit defined as for marketing emails when I have the daily limit set (per contact) as one per day for our account?"

0 Upvotes
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @KCornelius 

 

I checked this with support and they have indicated that the sending limit is calculated on rolling basis so if you set the limit to 2 daily and then want to send a third email, the first email would need to have been sent over 24 hours previously. 

 

Hope this helps?

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post