Frequency Settings Definitions

[KCornelius]

What is the definition of 'daily cap', 'weekly cap', etc.  For example, is the daily cap a 24 hour period beginning at midnight based on the account's time?  We send many international emails and I would like to know how this functions. 

[PamCotton]

Hello @KCornelius ,

Wanted to share this knowledge base with more information : Sending limits for connected email accounts 

Correct, the daily capacity is based on a 24hours period set on your accounts timezone.

I hope this information helps.

Pam

[KCornelius]

I was looking for marketing email send limit definitions.  I don't see where this answers the question, "What is a daily limit defined as for marketing emails when I have the daily limit set (per contact) as one per day for our account?"

[Phil_Vallender · Accepted solution]

Hi @KCornelius 

I checked this with support and they have indicated that the sending limit is calculated on rolling basis so if you set the limit to 2 daily and then want to send a third email, the first email would need to have been sent over 24 hours previously. 

Hope this helps?