Forwarding an email creates unwanted format changes

asktrec
Member

I use Marketing Hub Starter to create marketing emails. I usually use a side-by-side layout with images on the left, and corresponding text on the right. The problem I'm having is, whenever a recipient forwards one of our emails to anyone, the layout breaks. For example, let's say I send myself an email newsletter, and open it in my gmail. It looks correct: Images on the left, text on the right. Then I forward the newsletter to one of my colleagues: Now, the layout changes to where everything is stacked. Images appear alone on a line, with text below them. Is there any way to make sure our desired layout stays the same even when an email is forwarded? Most email editors can handle this, especially with a platform as universal as gmail. Any insight would be appreciated. Thanks!

4 Replies 4
TiphaineCuisset
Community Manager

Hi @asktrec 

 

Thank you for reaching out and Welcome to the Community. I want to share with you this thread that could help; as well as this following article that explains why forwarded emails can break and tips to avoid it: 

When Forwarded Emails Break 

 

Hope that helps.
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


lesleyf3
Participant

I am having this issue too and have been asking HubSpot for months for a solution!

TiphaineCuisset
Community Manager

Hi @lesleyf3 

 

Thank you for reaching out. 

 

Unfortunately, emails are likely to break when they're forwarded, that's not limited to HubSpot. 

 

I want to share the following article that explains why forwarded emails can break and tips to avoid it:

When Forwarded Emails Break

 

Thank you

Best

Tiphaine

 


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
lesleyf3
Participant

It actually seems that only Hubspot has this issue that I have seen from numerous trials with other software. It's really poor from a very expensive software.