Email Marketing Tool

KFitzsimmons
Participant

Emojis in a ticket

Résolue

How can I add an emoji into the body of a ticket (email) please? I remember seeing the release note for this and it was as shortcut but I can't find that now.

 

This is when working in the ticket itself, not in a conversation. 

 

Many thanks. 

0 Votes
1 Solution acceptée
NicoleSengers
Solution
Guide | Partenaire solutions Elite
Guide | Partenaire solutions Elite

Emojis in a ticket

Résolue

Hi @KFitzsimmons 

 

While there isn't a native ability to insert emojis in Ticket names, Sales emails or any of these tools the suggestion above to copy and paste emojis to insert them is the best workaround I can see at this point. 

Did my post help answer your query? Help the Community by marking it as a solution

Kind regards,
Nicole Sengers

Voir la solution dans l'envoi d'origine

5 Réponses
NicoleSengers
Solution
Guide | Partenaire solutions Elite
Guide | Partenaire solutions Elite

Emojis in a ticket

Résolue

Hi @KFitzsimmons 

 

While there isn't a native ability to insert emojis in Ticket names, Sales emails or any of these tools the suggestion above to copy and paste emojis to insert them is the best workaround I can see at this point. 

Did my post help answer your query? Help the Community by marking it as a solution

Kind regards,
Nicole Sengers
BérangèreL
Gestionnaire de communauté
Gestionnaire de communauté

Emojis in a ticket

Résolue

Hi @KFitzsimmons,

Thank you for reaching out to the Community!

I understand that you want to add an emoji in the body of a sales email, is that correct?

I checked for you and for the moment you have the functionality to add emojis to the subject line of a marketing email

For sales email, I have found this similar idea already submitted: "Emoji / Emoticons for Sales Emails".

I'd recommend supporting the Idea with an upvote and explaining your use case in the comments. Our product team uses that forum to collect ideas on how we can improve the product for our customers.

Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels as well as their own vision to understand what features will be most valuable.

Otherwise, have you tried to copy and paste emoji's?
If you look up emoji's online and paste it in your sales email, it might work.

I also wanted to invite a couple of subject matter experts to this conversation @Ben_M, @FCorbaci and @NicoleSengers, can you think of other ways to help @KFitzsimmons, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks and have a beautiful day!

Best,
Bérangère


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0 Votes
KFitzsimmons
Participant

Emojis in a ticket

Résolue

Thanks for coming back to me and for the information. I don't do Sales emails, it's just normal customer emails through HS. When the release note came out about adding emojis, it said there was a shortcut you could use to add an emoji into the body of the email. I now can't find that release note and unfortunately can't remember the shortcut. 

 

I tried it when it first came out and it worked but as I can't remember the shortcut and there's no emoji button, I can't use it now, which is a shame. I've tried different options for the shortcut but nothing works. 

 

Thanks 

0 Votes
BérangèreL
Gestionnaire de communauté
Gestionnaire de communauté

Emojis in a ticket

Résolue

Hi @KFitzsimmons,

I found this video for you "HubSpot's Emojis Tips and Tricks: Enhance Your Data Visualization with Emojis" where these commands are mentioned to add emojis:

Mac: control + command + space

Windows: windows key + .

Is this what you were looking for?

Have a nice day!

Best,
Bérangère


Saviez-vous que la Communauté est disponible en Français ?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings!


0 Votes
KFitzsimmons
Participant

Emojis in a ticket

Résolue
That's perfect thanks so much and exactly what I was looking for. I've now made a note of the shortcut so I don't forget it! 😀

Kind regards

Karen