Email Marketing Tool

therealgeek
Member

Emails not being received

On my Elementor pro site, every time someone fills in an enquiry form, I used to get a real time email alert.

The enquiry is also logged into Hubspot CRM.  I am on free plan by the way.

Now this bit has stopped working, I have updated the plug-ins but to no avail. Checked Hubspot is configured correctly.

My hosting is with Site Ground (it has been working fine for a month or so)

My emails are hosted by Microsoft Office 365.

I am using Cloudflare as CDN.

The only change I did was point name servers to Site Ground but then email services stopped working so I repointed them back to CloudFlare and emails were back within a couple of hours.  That was 3 days ago!

What should I do apart from cry?

0 Upvotes
3 Replies 3
DianaGomez
Community Manager
Community Manager

Emails not being received

Hey @therealgeek,

 

Thanks for getting in touch with the Community!

 

You should have just received a resubscription email from us. Once you confirm that, everything should be good to go, and you shouldn't experience any issues with notification emails moving forward.

 

Hope this helps!
Diana


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuarciones!
therealgeek
Member

Emails not being received

Hi - Subscribed to emails and tested the form and still emails are not coming though?!
0 Upvotes
DianaGomez
Community Manager
Community Manager

Emails not being received

Thanks for letting me know. In that case, I recommend following the steps in this article to resolve the issue.

 

Not receiving HubSpot system or notification emails
 

Best,

Diana


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuarciones!