Emails getting cut off in Gmail [Message clipped]
Feb 6, 2019 5:12 PM - last edited on Jun 25, 2019 10:46 AM by sharonlicari
Gmail will cut off and display [Message clipped] View entire message at the bottom of your email if the email is larger than 102kb.
This limit can be reached if there is a large amount of content in your email. For example, calls-to-action, images, formatting code will all contribute significantly to the size of your email. If you run into this, it's best to reduce the amount of content in your email. Review our article on HubSpot email tool best practices for some guidance.
You may also see this happen after sending yourself multiple test emails with the same subject line because they will appear as part of a conversation thread in your inbox and later messages will be clipped.
Please note: the 102kb limit is based on the amount of content in the HTML code, not the size of specific images in your message. While resizing an image will not change the size of the content, deleting an image from the email body will reduce the size of the message.
If you have any questions on this, please reach out to the Community.
To view this content in Portuguese: https://community.hubspot.com/t5/Email-Marketing-Tool/E-mails-sendo-cortados-no-Gmail-Mensagem-corta...
To view this content in Spanish: https://community.hubspot.com/t5/Email-Marketing-Tool/Correos-electr%C3%B3nicos-que-se-cortan-en-Gma...