Emailed excluded contacts?
SOLVE
1 Accepted solution
Emailed excluded contacts?
SOLVEHi @MPortugal
Like @JessicaBaskey said without seeing your settings it is hard to tell.
One thing I would say or clarify is, when you say you sent an automated email what does that mean?
Automated emails are normally created and then sent via workflows, is that true in your case? Or do you mean something else? Broadly speaking, if an automated email gets sent to contacts who should not have received the email, that is most likely down to wrong or incomplete enrolment criterias or lack of suppression lists.
Frank
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Emailed excluded contacts?
SOLVEHi @MPortugal
Like @JessicaBaskey said without seeing your settings it is hard to tell.
One thing I would say or clarify is, when you say you sent an automated email what does that mean?
Automated emails are normally created and then sent via workflows, is that true in your case? Or do you mean something else? Broadly speaking, if an automated email gets sent to contacts who should not have received the email, that is most likely down to wrong or incomplete enrolment criterias or lack of suppression lists.
Frank
Found my comment helpful? Great! Please mark it as a solution to help other community users.
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Emailed excluded contacts?
SOLVEHey there,
It's difficult to say for sure what happened with your email without seeing the actual set up but have you followed the exact instructutions in this article: https://knowledge.hubspot.com/marketing-email/how-do-i-create-an-email-suppression-list
There is a chance that one setting overwrote another one which is why the email was sent out to the contacts you intended to exclude.
Did you automate it in a workflow or was it a scheduled email?
Jess
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