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MPortugal
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Emailed excluded contacts?

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Hi all. I sent out an automated email last week, called TP2.
In the scheduling part I have excluded a total of 4 contacts
and they were contacted again! 

TP2 was sent out to the contacts I excluded. 
I don't want to unsubscribe them, I just wanted this particular email to not be sent out to them.. 
 
could you kindly explain how this is possible?
This was extremely detrimental to the business.
 
Thank you
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franksteiner79
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Emailed excluded contacts?

resolver

Hi @MPortugal 

 

Like @JessicaBaskey said without seeing your settings it is hard to tell.

 

One thing I would say or clarify is, when you say you sent an automated email what does that mean?

 

Automated emails are normally created and then sent via workflows, is that true in your case? Or do you mean something else? Broadly speaking, if an automated email gets sent to contacts who should not have received the email, that is most likely down to wrong or incomplete enrolment criterias or lack of suppression lists.

 

Frank

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Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

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franksteiner79
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Conselheiro(a) de destaque

Emailed excluded contacts?

resolver

Hi @MPortugal 

 

Like @JessicaBaskey said without seeing your settings it is hard to tell.

 

One thing I would say or clarify is, when you say you sent an automated email what does that mean?

 

Automated emails are normally created and then sent via workflows, is that true in your case? Or do you mean something else? Broadly speaking, if an automated email gets sent to contacts who should not have received the email, that is most likely down to wrong or incomplete enrolment criterias or lack of suppression lists.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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JessicaBaskey
Top colaborador(a) | Parceiro Platinum
Top colaborador(a) | Parceiro Platinum

Emailed excluded contacts?

resolver

Hey there, 
It's difficult to say for sure what happened with your email without seeing the actual set up but have you followed the exact instructutions in this article: https://knowledge.hubspot.com/marketing-email/how-do-i-create-an-email-suppression-list 
There is a chance that one setting overwrote another one which is why the email was sent out to the contacts you intended to exclude. 

 

Did you automate it in a workflow or was it a scheduled email?

 

Jess

Jessica Hörnschemeyer

HubSpot Expert⎮ Implementation and Consultation

Baskey Digital

emailAddress
jessica@baskey.eu
website
www.baskeydigital.com
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