Email unsubscribe page not working

[HRMImarketing]

Hi all, 

The unsubscribe button on our latest marketing email (newsletter) is not working. The unsubscribe page redirects to: There was a problem loading the page. Please try opening the link in a different browser. In the meantime, reach out directly to the company to update your subscription preferences.

One of our marketing contacts pointed this out to us, and it is not working for me either. (I've tried deleting cache + trying another browser, same issue).

I don't believe we've had issues with our unsubscribe before. And I do note that 8 people did successfully unsubscribe from the list following this email.

Here's our subscription preferences, if I preview any of these pages, they seem fine. I don't know what is causing this.

Please let me know how I can fix this. (Note: I have no coding knowledge).

Thanks, Yoyo

[BérangèreL]

Hi @HRMImarketing,

Thank you for asking the Community! I am sorry to see that the page is not working for some of your contacts.

Have you connected your email sending domain?

On our Status page here, I can see that all is working fine.

I found the solution from @danmoyle on this similar post "Mail unsubscribe link doesn't work" that might be of interest since, in this case, it seems the issue was with an Outlook error potentially.

From what you describe, it does seem to be an issue with the email of the contacts, since some of them have unsubscribe successfully. Unless there was an issue only for a brief moment, as described on this post "Unsubscribe Link Error" by @jolle.

I'd like to invite our Top Experts to this discussion: Hi @EmmaAtKiwi, @Franci and @Jerdaine_digita do you have suggestions to help @HRMImarketing, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much ⭐ and have a fantastic day!

Best,
Bérangère