Email subject preview text problem

New Member

Hi - I'm hoping someone can help.


I've created an email from the standard newsletter template, and when i go to include the preview text for the subject, on mobile device when testing, the preview text writes as it should but then it includes the ALT TEXT wording from my logo that is at the top of the newsletter.


So on mobile, it looks like the below:

Hi John - we hope you are keeping safe and well. [gold transparent1].


After that it lists the first few lines of the content of the email. But whatever i do it always seems to include the name of my logo. Is there a way to fix this?  

1 Reply 1
Community Manager

Hey @Alex-Xavio 


Could you please share a screenshot and the preview link? With this information the Community will be able to assist you Smiley Happy




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