Email opt-out

SOLVE
jilwright
Participant

I have a contact that wants to be added back to our email list after he has opted out. Can I go in and change that property to get him back on the list? I can't figure out how to change it for him.

Thank you!!!!!!!

1 Accepted solution

Accepted Solutions
IrisW
Solution
Participant

Hi, I had the same problem and found this article from Hubspot. Your customer hast to resubscribe, you unfortunately cannot opt him in again: https://knowledge.hubspot.com/articles/kcs_article/email/how-can-i-resubscribe-a-customer-who-accide...

I hope this helps. 

Best regards

Iris 

View solution in original post

3 Replies 3
IrisW
Solution
Participant

Hi, I had the same problem and found this article from Hubspot. Your customer hast to resubscribe, you unfortunately cannot opt him in again: https://knowledge.hubspot.com/articles/kcs_article/email/how-can-i-resubscribe-a-customer-who-accide...

I hope this helps. 

Best regards

Iris 

View solution in original post

jilwright
Participant

Thanks, that helped!

0 Upvotes
Sally29
Member

The link above doesnt work... can anyone help with this problem? 

0 Upvotes