Email opt-out

[jilwright]

I have a contact that wants to be added back to our email list after he has opted out. Can I go in and change that property to get him back on the list? I can't figure out how to change it for him.

Thank you!!!!!!!

[IrisW · Accepted solution]

Hi, I had the same problem and found this article from Hubspot. Your customer hast to resubscribe, you unfortunately cannot opt him in again: https://knowledge.hubspot.com/articles/kcs_article/email/how-can-i-resubscribe-a-customer-who-accide...

I hope this helps. 

Best regards

Iris 

[Sally29]

The link above doesnt work... can anyone help with this problem? 

[jilwright]

Thanks, that helped!